Contact information
Write to us any time. On weekdays we usually answer the same day, and always within one business day.
Put your order number in the subject line if you have one. It is in the confirmation email we sent you.
Who you are buying from
Natural Commerce Group LLC
30 N Gould St, Ste N
Sheridan, WY 82801
United States
What to write about
- Where your parcel is, if the tracking has not moved
- How to use the balm on a particular leather
- A return or a refund
- A wrong or damaged item
- Anything about your order that is not clear
Response times
Monday to Friday we answer the same day in most cases. Over a weekend or a public holiday it can take until the next business day. We do not have a phone line: email gets you a written answer you can keep, and it is faster than a queue.
